Services

Nine services, one line

ZUHTA covers the practice lifecycle from the first patient contact to the final payment, and the credentialing that keeps providers enrolled along the way.

Patient Support & Front Desk

Support for patient communication and administrative front-office activities.

Answering patient calls and messages
Coordinating check-in and intake paperwork
Routing clinical questions to the right member of your team
Keeping front-office tasks moving when your staff is stretched

Appointment Scheduling

Scheduling and coordination support for healthcare practices.

Booking, rescheduling and cancellations
Reminders and confirmations
Managing provider calendars to your rules
Filling openings left by cancellations

Patient Medication Support

Administrative assistance related to medication-support workflows.

Logging medication-related requests from patients
Coordinating paperwork with pharmacies and payers
Following up on administrative steps for coverage and refills
Passing every clinical question to your clinicians

Prior Authorization

Administrative support for authorization processes.

Identifying which services need authorization
Preparing and submitting requests with supporting documents
Tracking payer status and following up
Recording outcomes so billing knows what is approved

Referral Management

Coordination and administrative management of referrals.

Receiving and logging referrals
Coordinating with referring and receiving offices
Tracking each referral through to completion
Closing the loop with your care team

Medical Records

Administrative support surrounding medical-record workflows.

Organizing and indexing records
Handling record requests on the administrative side
Keeping documents attached to the right encounter
Making sure billing has what it needs

Medical Billing

Billing operations designed to support accurate and timely revenue-cycle processing.

Charge entry and claim preparation
Claim submission
Payment posting
Patient statements and billing questions

Accounts Receivable Management

Follow-up and management of outstanding healthcare receivables.

Following up on unpaid claims
Working denials and appeals
Reviewing aging reports on a regular schedule
Reporting what is outstanding and why

Provider Credentialing

Administrative support for provider credentialing processes.

Preparing payer applications
Tracking submissions and following up
Managing re-credentialing dates
Keeping provider information current

Not sure which services you need?

Start with a consultation. We will look at how work moves through your practice and recommend where to begin.

Request a consultation